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Does anyone have any suggested resources for front office staff to talk to cosmetic surgery patients about their quotes and following up with them? I remember seeing sessions about things like this at ASAPS and and sometimes ASPS but wasn't sure if there were any videos or manuals available outside of society meetings or hiring a professional consultant. I have a small office wihtout dedicated space for a patient care coordinator, so staff must cross train.

I appreciate any help, thanks!

Henry Wilson

One of the resources is Catherine Maley who has presented at meetings in the past and consults:

https://www.catherinemaley.com/order-my-book-your-aesthetic-practice/

Does anyone have any suggested resources for front office staff to talk to cosmetic surgery patients about their quotes and following up with them? I remember seeing sessions about things like this at ASAPS and and sometimes ASPS but wasn't sure if there were any videos or manuals available outside of society meetings or hiring a professional consultant. I have a small office wihtout dedicated space for a patient care coordinator, so staff must cross train.

I appreciate any help, thanks!

Henry Wilson

Does anyone have any suggested resources for front office staff to talk to cosmetic surgery patients about their quotes and following up with them? I remember seeing sessions about things like this at ASAPS and and sometimes ASPS but wasn't sure if there were any videos or manuals available outside of society meetings or hiring a professional consultant. I have a small office wihtout dedicated space for a patient care coordinator, so staff must cross train.

I appreciate any help, thanks!

Henry Wilson

Does anyone have any suggested resources for front office staff to talk to cosmetic surgery patients about their quotes and following up with them? I remember seeing sessions about things like this at ASAPS and and sometimes ASPS but wasn't sure if there were any videos or manuals available outside of society meetings or hiring a professional consultant. I have a small office wihtout dedicated space for a patient care coordinator, so staff must cross train.

I appreciate any help, thanks!

Henry Wilson

Does anyone have any suggested resources for front office staff to talk to cosmetic surgery patients about their quotes and following up with them? I remember seeing sessions about things like this at ASAPS and and sometimes ASPS but wasn't sure if there were any videos or manuals available outside of society meetings or hiring a professional consultant. I have a small office wihtout dedicated space for a patient care coordinator, so staff must cross train.

I appreciate any help, thanks!

Henry Wilson

Also, Amy Anderson is a consultant like Catherine Malley and Karen Zupko. Lastly, there is a company called Yellow Telescope that holds conferences you can send a coordinator to for 1-2 weeks for like $10,000 and they're supposed to come back formally trained in this. We haven't done any of these, basically just inched forward little by little. Also, not sure about how results would be definitively tracked. If anyone has a definitive positive-ROI experience would be interested to hear about it though. 

Does anyone have any suggested resources for front office staff to talk to cosmetic surgery patients about their quotes and following up with them? I remember seeing sessions about things like this at ASAPS and and sometimes ASPS but wasn't sure if there were any videos or manuals available outside of society meetings or hiring a professional consultant. I have a small office wihtout dedicated space for a patient care coordinator, so staff must cross train.

I appreciate any help, thanks!

Henry Wilson